Philipp Winter wrote:
On Mon, Sep 29, 2014 at 01:30:48PM -0700, Sadia Afroz wrote:
Is there a way to get the help desk data? Is it available online?
Unfortunately, there's no way to share this data, so I shouldn't have brought it up, sorry.
Well, checking the monthly reports [0] might help you get a gist on what's happening in help desk world. It includes some statistics on the number of tickets and articles used to reply to those tickets. But I don't think it's much reliable for this kind of research.
[0] https://lists.torproject.org/pipermail/tor-reports/2014-September/000634.htm...
Bests,