Hello everyone!
Here are my updates from February. In total, I resolved 626 tickets
across our email, telegram, whatsapp and signal user support channels.
I am happy and excited to share that we launched[1] our user support
channel on WhatsApp last month! I helped with the planning, pre-release
testing and updating[2] some of our support documentation in relation to
this.
Continuing my work with users in places where Tor is censored, I was
able to gather some valuable feedback from users. Owing to some of this
feedback, I along with Nina (@nina13), added information about bridge-moji[3] as a
means to verify whether the intended bridge lines have been entered
by the user successfully.
Also made a very small documentation update to our manual[4] with the
latest Tor Browser 12.0.3 release.
Now, a look at our user support channels:
Timeline: 01 - 28 February 2023
# Frontdesk
tickets created: 684
tickets resolved: 625
Most frequent tickets by numbers:
1. 289 RT Tickets - Private Bridge requests from China
2. 49 RT Tickets - How to use a Tor Bridge in Russia
3. 18 RT Tickets - Circumventing censorship with Tor in Iran
# Telegram, WhatsApp and Signal Support channel (cdr.link)
tickets resolved: 588
The most frequent tickets we received have been about:
1. 142 tickets: Circumventing censorship in Russia
2. 90 tickets: Circumventing censorship in Turkmenistan
3. 84 tickets: Circumventing censorship in Iran
4. 31 tickets - Circumventing censorship in China
# Tor Forum
Most popular topics in the Support category (in terms of number of
views):
1. "Guard is failing a very large amount of circuits"[5]
2. "SSH over Tor including unto Onion Service"[6]
3. "Tor Browser Android >> Cannot install Add-ons if language any other
than English"[7]
4. "Why is the telegram account publishing bridges in the open!?"[8]
5. "Relay or Bridge? What are the Network needs for the moment"[9]
Thanks,
-- Joydeep
[1]: https://blog.torproject.org/meeting-you-where-you-are-we-added-whatsapp-use…
[2]: https://gitlab.torproject.org/tpo/web/support/-/issues/321
[3]: https://gitlab.torproject.org/tpo/community/support/-/issues/40107
[4]: https://gitlab.torproject.org/tpo/web/manual/-/issues/139
[5]: https://forum.torproject.net/t/guard-is-failing-a-very-large-amount-of-circ…
[6]: https://forum.torproject.net/t/ssh-over-tor-including-unto-onion-service/67…
[7]: https://forum.torproject.net/t/tor-browser-android-cannot-install-add-ons-i…
[8]: https://forum.torproject.net/t/why-is-the-telegram-account-publishing-bridg…
[9]: https://forum.torproject.net/t/relay-or-bridge-what-are-the-network-needs-f…
Hi! This is my report for February 2023.
In that month, I resolved 554 tickets:
On Telegram (@TorProjectSupportBot) - 352
On RT (frontdesk@tpo) - 172
On WhatsApp (+447421000612) and on Signal (+17787431312) it was 20
tickets in common.
The majority of the user requests I dealt with were about bypassing
internet censorship in different countries and troubleshooting around it
- like using Tor Browser with bridges and VPN simultaneously or finding
working bridges.
During February I edited our templates for cdr.link and RT
(frontdesk@tpo) to make them more detailed and meet the users' needs and
to add information about bridge-moji.
At the very end of the month after some preparation and testing, we
added WhatsApp (+447421000612) to our support channels to reach as
maximum users as possible with the communication tools they are
comfortable with [1].
I also took part in a small-scale educational project as a translator
and content creator.
>From time to time with the help of our users I spotted some
miscellaneous problems with our services like bridges.torproject.org and
our Telegram bot @getbridgesbot.
[1]
https://blog.torproject.org/meeting-you-where-you-are-we-added-whatsapp-use…
Hi all :)
This is my monthly status report for February 2023 with the main activities I
have done during the period.
## 0. Research
* Joined Network Team's Onion Service Working Group, which is aimed at
improving the current technology.
I'm joining as someone who's more at the operational side of things and
that's interested in a range of usability topics, from enhanced
deployment/monitoring tools to certificates and service discovery.
## 1. Development
* Internal security policy work for the Onion Support Group and the Community
Team.
Such work might in the future be another step towards the broader security
policies work at Tor, which is detailed at
https://gitlab.torproject.org/tpo/team/-/issues/41
## 2. Support
* Ongoing Sponsor 123 deployments, monitoring and maintenance.
* Custom support for Onion Service deployment.
This is being an interesting experiment about setting up an Onion Service for
an organization without dedicated IT staff, requiring a setup with minimum
maintenance effort.
## 3. Organization
* Detailed planning on my workload allocation and activity scenarios, split
between research, development and support.
This is helping me to figure out how my time can be split between different
teams, initiatives, sponsors etc and also reduce the number of
daily/weekly/monthly context changes.
--
Silvio Rhatto
pronouns he/him