On 22/06/20, Antoine Beaupré wrote:
I would like to bring back the idea of using Discourse as a replacement for all our support channels (RT, blog comments, and other feedback/support systems). It has a nice system to promote community members as moderators while still giving us the ability to have the final call on content (as administrators).
Discourse is simple and nice to use compared to comments on a nice. Also, the idea of community moderators works well in that.
This would be a nice way of reducing the number of services (Drupal and RT) at the cost of possibly creating a new more complicated one (Discourse) or trusting a third-party provider (Discourse.net, although we already do that with Drupal).
Discourse is also helping a few other non profits by hosting for free.
It would also allow us to switch to a fully static website for the blog, naturally. It would also address the problem of "how do I get an account on GitLab to file a bug report" (for which the answer would be: you don't, go on discourse for now and we'll do the triage).
Static blog will also reduce the maintainance burden.
Kushal