Hi! This is my report for March 2023.
In that month, I resolved 527 tickets:
On Telegram (@TorProjectSupportBot) - 362 On RT (frontdesk@tpo) - 143 On WhatsApp (+447421000612) - 16 and Signal (+17787431312) - 6.
The usual requests I deal with are helping Russian-speaking users with censorship circumvention and troubleshooting around it. This month I worked a lot on collecting information and getting feedback from our users.
Among other requests are helping Windows users to install and use Tor Browser. The main issues are: - Tor Browser and antivirus, - non-ASCII symbols in folders' names - https://gitlab.torproject.org/tpo/core/tor/-/issues/10416
Another regular issue across various OS is using Tor Browser with bridges and VPN simultaneously.
This month there were several requests regarding Tor Browser permissions and tracking options, which are present in FireFox, but disabled in Tor Browser.