Hello everyone!
This is my monthly report for the month of June. In the last month I have finished all documentation updates to the Tor Browser Manual for the upcoming 11.5 release. The new updates to the documentation include information about the new Bridge-moji feature, HTTPS-only mode in Tor Browser, Connection Assist and changes to the bridge UI. I wrote a post on the forum [0] to recruit more volunteers for testing the Connection Assist feature.
We have now moved our cdr.link/zammad instance (Telegram user support channel) [1] and I worked on some migration related tasks [2]. Across our support platforms, we received a number of reports of Tor being slow (due to the ongoing DDoS issue), a good number of requests of unlisted obfs4 bridges from users in regions with active Tor censorship and a few bug reports for Tor Browser for Android.
That is all for the highlights from the last month, following are the stats from our user support platforms:
## Frontdesk
Timeline : 01 June - 30 June 2022
Tickets:
new: 48 open: 13 resolved: 256
Breakdown of number of RT tickets received with respect to operating system:
(Note: This includes tickets where the user mentioned the operating system or it was evident from the issue they were running into and/or enclosed screenshots.)
Windows - 13 macOS - 3 GNU/Linux - 2 Android - 10
Breakdown of most frequent tickets (at least 3 RT tickets):
1. 109 RT Tickets - How to use Tor Bridges in Russia. [3]
2. 59 RT Tickets - Private Bridge requests. This is not related to the .ru censorship but requests from Tor users in China, Iran, etc. [4]
3. 4 RT Tickets - "Tor is very slow" (ongoing DDoS) [5]
4. 3 RT Tickets - Bug in rendering webpages (on Tor Browser for Android) [6]
5. 3 RT Tickets - "Proxy Server refused connection" (Tor fails to bootstrap) if link from other app are opened in TBA [7]
## Tor Forum
Most popular topics in the Support category (in terms of no. of views):
1. "Tor is much slower latterly than it used to be" [5]
2. "Choppy video playback with Tor Browser Flatpak (Tor Browser Launcher)" [8]
3. "Tor Relay low traffic and keep disconnecting randomly" [9]
4. "Download the latest (Tor Browser) version via curl or wget" [10]
5. "Tor Relay disconnects automatically" [11]
Thanks,
-- Joydeep
[0]: https://forum.torproject.net/t/help-us-test-the-new-connection-assist-in-tor... [1]: https://gitlab.torproject.org/tpo/community/support/-/issues/40083 [2]: https://gitlab.torproject.org/tpo/community/support/-/issues/40084 [3]: https://forum.torproject.net/t/tor-blocked-in-russia-how-to-circumvent-censo... [4]: https://support.torproject.org/censorship/connecting-from-china/ [5]: https://forum.torproject.net/t/tor-is-much-slower-latterly-than-it-used-to-b... [6]: https://gitlab.torproject.org/tpo/applications/fenix/-/issues/40216 [7]: https://gitlab.torproject.org/tpo/applications/tor-browser/-/issues/40536 [8]: https://forum.torproject.net/t/choppy-video-playback-with-tor-browser-flatpa... [9]: https://forum.torproject.net/t/tor-relay-low-traffic-and-keep-disconnecting-... [10]: https://forum.torproject.net/t/download-the-latest-version-via-curl-or-wget/... [11]: https://forum.torproject.net/t/tor-relay-disconnects-automatically/3561