Hi! This is my report for January, 2023.
In that month, I resolved 770 tickets:
On Telegram (@TorProjectSupportBot) - 464 On RT (frontdesk@tpo) - 306
On January'23, I worked on user support, mostly but not exclusively focusing on Russian-speaking users. The main directions of my communication with users were: - Sharing bridges and troubleshooting around bridges; - Gathering user feedback regarding the new TB versions 12.0.1 and 12.0.2; - Finding the working ways of censorship circumvention and getting feedback on working and not working solutions.
@raya and I also started to work on the educational campaign to expand the understanding of the Tor Browser features and use it for censorship circumvention and avoidance of surveillance.
In January, I got several complaints from OPPO/Realme phone users [1] with a "Proxy Server Refused Connection" error.
I've spotted a Mac-related bug [2], which fortunately does not persist after 12.0.2 release.
[1] https://gitlab.torproject.org/tpo/applications/tor-browser/-/issues/41289 [2] https://gitlab.torproject.org/tpo/applications/tor-browser/-/issues/41336#no...