Hi, this is my March Report.
Overall, I resolved 2041 user support tickets in March: 518 requests were answered by email, and 1523 using Telegram.
Most of the requests were bridge requests from the users in Russia and troubleshooting around that. There are also many questions on how to download the Tor Browser as the main domain of the Tor Project is blocked in Russia. There were also several cases of the Android App bug and a growing amount of requests about using bridges in Tails.
I've summarized my experience of using cdr.link for tech support:
https://gitlab.torproject.org/tpo/community/support/-/issues/40059#note_2781...
I also did some translations for the forums to help Russian-speaking users to stay in touch with our latest news and updates:
https://ntc.party/t/in-case-snowflake-rendezvous-gets-blocked/1857 https://forum.torproject.net/t/tor-browser-11-0-7/2484
This month I also added one more support template article in Russian with the basic information on software signature. I got several questions from the users about it and see a growing tendency to download software from unsafe sources.
Thanks, Nina