Hello everyone!

This is my monthly status report for February, 2022.

In February, I focused on testing support approaches via cdr.link on Telegram. Starting the Telegram support at the end of January 2022, we used the articles from the RT to create template answers in cdr.link. As I have immersed myself in the specifics of the work via messenger, I realized that this type of support needs another approach, and shorter templates would work better. Thus, I rewrote these templates based on platform and commons issues and added a new one on how to download Tor Browser, as Russian users often ask about it.

I also added a new template article to deal with requests about onion services. I also added a similar article to RT, in Russian.

For a month, I have collected experiences of support via cdr.link channel. The summary can be seen here: https://gitlab.torproject.org/tpo/community/support/-/issues/40059

This month, since censorship became harder, we started to get more requests on troubleshooting, as users want to be sure that Tor Browser works.

Overall, I solved around 1670 tickets in February:

Telegram (Cdr.link) - 953 RT (frontdesk) - 717

Translation I made some Russian to English and English to Russian translations for social media: https://twitter.com/torproject/status/1497241683100061704 https://twitter.com/torproject/status/1493332229346365447

Thanks, Nina