Hello,

Thanks to everyone who made it to yesterday's UX Team meeting. We’re looking forward to seeing you all again in a week’s time on July 12th.

This week we selected the surveys we need migrated as part of the planned LimeSurvey upgrade, briefly reviewed the team kanban for Q3, and discussed the most recent usability testing session Nah has conducted with a user from a censored region.

Here are the minutes:

https://meetbot.debian.net/tor-meeting/2022/tor-meeting.2022-07-05-15.58.log... https://meetbot.debian.net/tor-meeting/2022/tor-meeting.2022-07-05-15.58.log.html

-------------------------------- Tuesday July 5th @ 16:00 UTC --------------------------------

== What projects are we working on? ==

S9 – Usability and Community Intervention on Support for Democracy and Human Rights https://gitlab.torproject.org/groups/tpo/-/issues?scope=all&utf8=%E2%9C%... https://gitlab.torproject.org/groups/tpo/-/issues?scope=all&utf8=%E2%9C%93&state=opened&label_name=Sponsor%209&label_name=UX

S30 – Empowering Communities in the Global South to Bypass Censorship https://gitlab.torproject.org/groups/tpo/-/issues?scope=all&utf8=%E2%9C%... https://gitlab.torproject.org/groups/tpo/-/issues?scope=all&utf8=%E2%9C%93&state=opened&label_name=Sponsor%2030&label_name=UX

S96 – Rapid Expansion of Access to the Uncensored Internet through Tor in China, Hong Kong, & Tibet https://gitlab.torproject.org/groups/tpo/-/milestones/24 https://gitlab.torproject.org/groups/tpo/-/milestones/24

S101 – Tor VPN Client for Android https://gitlab.torproject.org/groups/tpo/-/milestones/32 https://gitlab.torproject.org/groups/tpo/-/milestones/32

S123 – Tor Secure Access Package for USAGM https://gitlab.torproject.org/groups/tpo/-/milestones/34 https://gitlab.torproject.org/groups/tpo/-/milestones/34

S131 – Refactoring Tor Browser for Desktop https://gitlab.torproject.org/groups/tpo/applications/-/milestones/8 https://gitlab.torproject.org/groups/tpo/applications/-/milestones/8

== Announcements ==

New Release: Tor Browser 11.0.15 (Android, Windows, macOS, Linux) https://blog.torproject.org/new-release-tor-browser-11015/ https://blog.torproject.org/new-release-tor-browser-11015/

New Alpha Release: Tor Browser 11.5a13 (Android, Windows, macOS, Linux) https://blog.torproject.org/new-release-tor-browser-115a13/ https://blog.torproject.org/new-release-tor-browser-115a13/

== Agenda ==

Evergreen items:

1. Announcements 📣 2. Weekly planning 📅 3. Check-in with user support 💬

Discussion items for this week only:

4. Limesurvey upgrade and migration: https://gitlab.torproject.org/tpo/tpa/team/-/wikis/policy/tpa-rfc-26-limesur... https://gitlab.torproject.org/tpo/tpa/team/-/wikis/policy/tpa-rfc-26-limesurvey-upgrade - Nah has a number active surveys being used to collect training feedback from East Africa - Nah will check-in with Gus re: timings, as the Sysadmin team are planning to shut down the old Limesurvey instance on August 1st

Preserve the structure only: - Tor Browser User Survey: https://survey.torproject.org/index.php/admin/survey/sa/view/surveyid/217469 https://survey.torproject.org/index.php/admin/survey/sa/view/surveyid/217469 - Snowflake client user survey: https://survey.torproject.org/index.php/admin/survey/sa/view/surveyid/491436 https://survey.torproject.org/index.php/admin/survey/sa/view/surveyid/491436 - Test the Tor Forum Structure: https://survey.torproject.org/index.php/admin/survey/sa/view/surveyid/786927 https://survey.torproject.org/index.php/admin/survey/sa/view/surveyid/786927 - Give us your feedback about our trainings!: https://survey.torproject.org/index.php/admin/survey/sa/view/surveyid/539641 https://survey.torproject.org/index.php/admin/survey/sa/view/surveyid/539641 - Card Sorting [feature survey]: https://survey.torproject.org/index.php/admin/survey/sa/view/surveyid/138924 https://survey.torproject.org/index.php/admin/survey/sa/view/surveyid/138924 - Participate in Tor User Research : https://survey.torproject.org/index.php/admin/survey/sa/view/surveyid/415725 https://survey.torproject.org/index.php/admin/survey/sa/view/surveyid/415725

Migrate data AND structure: - Interview with The Tor Project: https://survey.torproject.org/index.php/admin/survey/sa/view/surveyid/789981 https://survey.torproject.org/index.php/admin/survey/sa/view/surveyid/789981 - VPN Survey https://survey.torproject.org/index.php/admin/survey/sa/view/surveyid/664393 https://survey.torproject.org/index.php/admin/survey/sa/view/surveyid/664393

List of surveys that are currently active: - Training Participants Survey [participant feedback]: https://survey.torproject.org/index.php/436839 https://survey.torproject.org/index.php/436839 - East Africa Training Report [trainer feedback]: https://survey.torproject.org/index.php/755942 https://survey.torproject.org/index.php/755942 -

5. Review Q3 roadmap: https://gitlab.torproject.org/groups/tpo/-/boards?label_name%5B%5D=UX%20Team... https://gitlab.torproject.org/groups/tpo/-/boards?label_name[]=UX%20Team&label_name[]=Q3

6. Connect Assist test with a user in a restricted region: - First time using Tor Browser - Participant was able to download Tor Browser without a VPN using a mirror - It took Tor Browser exactly 1:30 min to identify that Tor was blocked - Then, it took 3:30 to find a bridge and connect - They were confused at why it was taking so long, and went to preferences, but didn't understand how to make additional changes - Ideas for additional improvements include: * Region-based messages to set expectations re: bootstrapping time (for those who have consented to location-shared), like "It can take up to 20 minutes to connect to Tor from China" * Intelligent/contextual help text within connection settings, e.g. "Works best in China" next to the option for Snowflake

== Weekly planning ==

Note: Please highlight anything you'd like to discuss below in **bold**

duncan/donuts

Last week (actual): - Made progress with VPN wireframes in ux/design#35

This week (planned): - Check bridge-moji shortlist for compatibility issues in tor-browser#40860 - Select a creative direction for Tor Browser 11.5 release in operations/communications#74 - Write Tor Browser 11.5 release post - Finalize survey structures and data to be migrated in tpa/team#40808 - Start preparing quarterly reports for sponsors

Backlog: - Review tb-manual updates in web/manual#119 - Continue working on VPN wireframes in ux/design#35

Nah

Last week (actual): - did more interviews for S101, S96 - collected feedback about materials - S9 - transcribed some of the interviews

This week (planned): - finish roadmapping user research activities for Q3 - check on trainers feedback - 1:1 call about user feedback collection - transcribing the remaining interviews (s96, s101) - collecting user feedback about localized materials (got some nice ones so far)

Nicob

Last week (actual): - Hack week project: illustrations, color palette, typography, graphics for social media bank - 11.5 teasers: art direction options, finalized motion for bridge-mojis, https-only screen - 3rd round of tor network icons workshopping, ready for review

This week (planned): - S30: Hopefully finish QA work on BridgeDB pages with Kez - S123: favicon for USAGM, update tracker with color codes - Telegram bot graphics - Finalize social teasers/graphics for Tor Browser 11.5 release

Joydeep

Check-in with user support: - finished all updates to TB manual wrt 11.5 (alpha) ticket: https://gitlab.torproject.org/tpo/web/manual/-/issues/119 https://gitlab.torproject.org/tpo/web/manual/-/issues/119 preview the changes: https://championquizzer.pages.torproject.net/manual/ https://championquizzer.pages.torproject.net/manual/

== Open Call for User Research ==

Find out how to contribute to the UX team: https://community.torproject.org/user-research/how-to-volunteer/ https://community.torproject.org/user-research/how-to-volunteer/

Thanks everyone!

***

Duncan Larsen-Russell Product Manager & UX Team Lead

duncan@torproject.org mailto:duncan@torproject.org