tl;dr: Even paying customers sharing IPs with non-exit Tor relays are now blocked from accessing Netflix
Hello everyone !
After two very fruitless attempts to get the issue silently resolved through proper Netflix support channels, the time has come to make this public. As some of you have probably already read in the news, Netflix recently announced a crackdown on what they call "VPN Pirates" and what I call "paying customers using the same benefits of globalization that global companies like Netflix (ab)use for their taxes".
They have now obviously changed their strategy regarding the Tor network. I am operating (among others) a middle-relay on a German residential fixed-ip VDSL-50 line (dc6jgk1/486740353B905AA4731F82C0B4CC25821A62C6E3) behind a NAT. Until 2 days ago, none of the devices sharing the same external IP address had any problem connecting to Netflix and there never was a Tor exit relay on that IP as far as I can tell. It is also obviously not possible for users of the Tor network to connect to Netflix through middle relays. As a consequence they should not be classifying such IP addresses as VPNs/Proxies and they should not be blocking them. This has been escalated and explained twice to "technical supervisors" in their callcenters. They did however not leave the impression that they a) care or b) intend to fix this at some point by parsing the Tor network information properly instead of using whatever cheap&wrong hack they use now.
The official response from Netflix is that you now need to make a choice between operating that Tor relay (of any type) and the ability to watch Netflix. They also strictly refuse to refund any remaining credit in the customer account.
My personal choice with regards to that blackmailing is as clear my next steps (conditional cancellation, 14 day deadline for refund and a legal challenge of their German AGB with regards to this issue). I am allergic to being blackmailed like that and being called a pirate by a service I legitimately paid for.
For those of you who just would like to contribute to the Tor network without having trouble like that, please do not let this nonsense stop you. A more diversified Tor network is a more healthy network and I would really like to see more normal users operating tor relays operating in as many different locations as possible - including DSL lines "that are there anyways". If you do not want to be put into a position where you have to choose between your contribution to the network and some legal and paid-for entertainment, you might want to operate only a bridge until the issue has been resolved. If you already have the same problem, make it as expensive for Netflix as possible and spread the word about why this block (and geoblocking in general) is wrong. Thanks !
Kind regards,
Gero / dc6jgk