Does the user appear to be bypassing attempts to block/ban him from the site/chat in question?
If not, depending upon what you are looking at, one possible response is along the lines of:
This is 2-way participation in an internet chat forum by 2 users who are at odds with one another. The quoted content may be ugly, but it does not appear to qualify as site or network abuse.
Ch'Gans wrote:
Everything went well so far, until today. Someone, let's call this person/group "A", reported an abuse to Hetzner. A TOR User, "B", is spamming chat/forums with vociferous insults and disrespectful
messages,
I got a copy of few of them and the insults from B are as bad as the ideas defended by A, but I'm not here to judge anyone...
tor-relays@lists.torproject.org