I had a very similar experience with them half a year ago.

Before i bought the service i asked them if exits are allowed and how they act in case of abuses. Their answer was that exits are allowed and they will find a solution together with me in case of abuses.

Three months later the second abuse was from a very confused admin because someone made posts with curse words in his forum and he said he always receive emails when someone made a post and thats the way he found out about it. He did not even mentioned the affected IP address.

Contabo said i sent spam emails and blocked my server until i solved the problem. I told them that no one sent spam emails and that they misunderstood the abuse report and that i will block the IP address if the admin will tell me which one.

Contabo said my answer is insufficient (their words) and that they won't unblock my server.

It got back and forth like that three or four times until they said that they will only unblock the server if i remove Tor so i asked them for a refund of the remaining 6 months because i asked them if exits are allowed before i bought the server.

They said no and showed me their TOS.

I switched it to a non-exit and told them that Tor is removed and they unblocked the server.

In March the service will finally expire and i can only recommend to stay far far away from them.

Sincerely

Am Mi., 9. Dez. 2020 um 13:15 Uhr schrieb Amadeus Ramazotti < cryptoquantumhammer@gmail.com>:

What a joke, their reply.

You could argue that an occasional abuse complaint is a normal and to be expected feature of any web service.

Furthermore you could attack this particular section: "...has knowledge of abuse or fraudulent or unlawful use."

You could argue that this particular case hasn't been litigated yet, therefore it isn't acceptable to conclude now that a fraudulent or unlawful use has occurred at all. Maybe the person filing the abuse claim was a bit overzealous or even outright wrong. This needs to be investigated first.

There is a perfect term in German for this. Their trying to shut you down "in vorauseilendem Gehorsam". You can throw that at them, it will hurt ;)

If they're stubborn I'd go offensive here and threat them with expensive civil rights litigation.

greets

On 9 Dec 2020, at 11:57, Nuno Rego tugaonion@tuta.io wrote:

Short experience at Contabo. After 10 days, and after the first abuse complaint of.

" Dear Mr Rego,

Thank you for your reply.

Generally, it is not denied to use TOR nodes on our services. However, in case it cannot be ensured that those services will not be misused, we have to ask to remove the service from our network. We also included a rule in our terms of services, please see here:

§ 10 Limitation regarding content

(5) The Provider reserves the right to immediately suspend of any server or webspace package on which any kind of proxy service, such as VPN or TOR, is operated, for which the Provider has knowledge of abuse or fraudulent or unlawful use.

Please come back within given time frame (you still have 18 hours left) and confirm that you have removed the TOR node. After that we can close this abuse case.

Thank you for your cooperation.

If you have any questions or need help, please do not hesitate to contact us.

-- Best regards / Mit freundlichen Grüßen,

Anneli Ulfig Kundenservice / Customer support

Contabo GmbH Aschauer Straße 32a 81549 München https://contabo.com"

Cumprimentos;

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